Get free shipping with minimum orders IDR 100,000. Shop now! FAQs - THE EXECUTIVE ONLINE

How do I create an account ?

  • Open theexecutive.co.id
  • Click "My Account".
  • Click "Sign Up".
  • You will receive confirmation email containing username and password.
  • To log in open theexecutive.co.id and click "Create An Account".
  • Insert your username and password on "Sign in".
  • Click "Sign In".
  • You have logged in.

 

How do I order ?

  • Open theexecutive.co.id
  • Create account or log in with your existing account.
  • Choose product or article on category page.
  • Click "Add to Cart".
  • Click "Shopping Cart".
  • You will be at billing address page, if the address ok, click "NEXT" but if you want to change you address, click "EDIT" and choose shipping address "JNE REGULER" then click "NEXT".
  • Select your payment method (Credit card or Bank Transfer) then click "NEXT".
  • On Summary & Payment page click "I CONFIRM MY ORDER".
  • Order process finish.
  • You will receive an email confirming your order.
  • Make sure when you do the transfer, the amount is the same as the determined price.

 

What if an error happens during ordering process ?

  1. The Executive web page is optimized for viewing on the following browsers :
    • Microsoft Internet Explorer 10.0 and above,Mozilla Firefox 23.0 and above,
      Google Chrome 29.0 and above, Safari 5 and above.
  2. Make sure your internet connection is stable.
  3. Make sure your javascript on active. How?
    a. Internet Explorer
    • On the web browser click "Tools".
    • Then, select the earth (Internet) icon.
    • Security level for this zone scroll in "Medium high".
    • Then select the Custom Level button.
    • Locate Scripting near the bottom of the list.
    • Under Active Scripting.
    • Select Enable.
    • Hit OK.
    b. Mozilla Firefox
    • In the address bar, type "about:config" (with no quotes), and press Enter.
    • Click "I'll be careful, I promise".
    • In the search bar, search for "javascript.enabled" (with no quotes).
    c. Google Chrome
    • On the web browser menu click on the "Tool" and select "Settings".
    • In the "Settings" section click on the "Privacy".
    • click on the "Content settings".
    • When the dialog window opens, look for the "JavaScript" section and select "Allow all sites to run JavaScript (recommended)".
    • Click on the "OK" button to close it.
  4. Clear your cache. How?

    How to clear cache your browser

    • Mozila Firefox
      • Mozila Firefox click menu Tools - Options - Advance- Network - Clear now.
    • Internet Explorer
      • Internet Explorer click menu Tools - Safety - Delete browsing history - Delete.
    • Google Chrome
      • Google Chrome press Ctrl+Shift+Delete on keyboard and then Clear data browsing.
  5. If any error on your browser , you can try order a while longer or direct by email cs_online@delamibrands.comwith format :
    • Name :
    • Order via (Computer, Smart Phone, Tab, etc) :
    • Operating system (Windows, XP, iOS, Jellybean) :
    • Date and time order :

Bagaimana Membuat Akun ?

  • Buka theexecutive.co.id
  • Klik "My Account".
  • Klik "Sign Up".
  • Setelah selesai melengkapi data, klik "Create An Account".
  • Setelah anda selesai daftar, anda akan menerima email konfirmasi pendaftaran sukses berisi username dan password anda.
  • Untuk masuk ke akun anda, buka theexecutive.co.id dan klik "Sign In".
  • Masukkan username dan password anda di bagian "Sign In".
  • Klik "Sign In".
  • Masukkan username dan password anda di bagian "Sign In".

 

Bagaimana cara Pemesanan ?

  • Buka theexecutive.co.id
  • Buat akun atau log in dengan akun anda.
  • Pilih produk yang diinginkan di halaman kategori.
  • Klik "Add to Cart".
  • Klik "Shopping Cart".
  • Anda akan berada di halaman "Billing Address" Jika alamat sudah sesuai, klik "NEXT" Namun jika ingin mengganti alamat, klik "EDIT" lalu pilih Shipping Address "JNE REGULER" dan klik "NEXT".
  • Pilih Payment Method (Kartu Kredit atau Transfer Bank) lalu klik "NEXT".
  • On Summary & Payment page click "I CONFIRM MY ORDER".
  • Di halaman Summary & Payment klik "I CONFIRM MY ORDER".
  • Proses pemesanan selesai.
  • Anda akan menerima email konfirmasi pesanan Anda.
  • Pastikan ketika anda melakukan transfer, jumlahnya sesuai dengan harga yang sudah ditentukan.

 

Bagaimana jika terjadi error pada saat proses order ?

  1. Website The Executive dapat diakses dengan browser sebagai berikut :
    • Microsoft Internet Explorer 10.0 and above,Mozilla Firefox 23.0 and above,
      Google Chrome 29.0 and above, Safari 5 and above.
  2. Pastikan koneksi internet anda stabil.
  3. Pastikan Javascript di browser anda aktif. caranya?
    a. Internet Explorer
    • Klik "Tools" di kanan atas.
    • Klik Internet Options.
    • Klik Security tab - klik Internet.
    • "Security level for this zone" scroll ke bagian Medium High.
    • Klik Custom Level.
    • Di dalam kotak, scroll ke bawah hingga menemukan Scripting.
    • Pilih Enable.
    • Klik OK.
    b. Mozilla Firefox
    • Ketik about: config pada address bar lalu tekan enter (jalankan).
    • Selanjutnya anda akan melihat peringatan dari Mozilla firefox ,klik saja tombol "I'll be careful, I promise".
    • Kemudian pada kotak pencarian silahkan Enabled javascript.
    c. Google Chrome
    • Buka browser Google Chrome melalui desktop Windows komputer anda dan klik "Tool" di bagian pojok kanan atas.
    • Kemudian pilih "Settings" dan arahkan kursor mouse anda ke bawah dan klik di "Privacy.
    • klik pada Content settings.
    • Anda akan diarahkan ke halaman baru tempat pengaturan fitur JavaScript, dan pilih "Izinkan semua situs menjalankan JavaScript(disarankan)".
    • Setelah itu klik "Oke" di bagian bawah untuk menutup.
  4. Bersihkan cache. caranya?

    Bagaimana Membersihkan cache di browser anda

    • Mozila Firefox
      • Mozila Firefox klik menu Tools - Options - Advance- Network - Clear now.
    • Internet Explorer
      • Internet Explorer klik menu Tools - Safety - Delete browsing history - Delete.
    • Google Chrome
      • Google Chrome tekan Ctrl+Shift+Delete pada keyboard lalu klik Clear data browsing.
  5. Apabila masih terjadi error pada saat order, Anda bisa mencoba beberapa saat lagi atau langsung mengirim email ke cs_online@delamibrands.comdengan format :
    • Nama :
    • Perangkat yang digunakan (Computer, Smart Phone, Tab, etc) :
    • Sistem Operasi (Windows, XP, iOS, Jellybean) :
    • Tanggal dan waktu akses website :